Terms and Conditions Policy

Thank you for choosing H Ambulatory Care Centre (owned and managed by H Medical Centre Sdn Bhd) for your healthcare needs. We strive to provide high-quality medical services. To ensure a smooth and pleasant experience for both our patients and our staff, we have established the following terms and conditions policy. By engaging with our services and products, you agree to abide by these terms and conditions:

Appointment Booking

1. Appointments can be made in person or over the phone.
2. We encourage patients to arrive on time for their scheduled appointments to avoid any delays in service.

Services Offered

1. We provide a range of medical services including vaccinations, wound dressing, consultations, dispensary services and others.
2. Our medical professionals will assess your condition and recommend the appropriate treatment and medication based on their medical expertise.
3. We strive to maintain a safe and hygienic environment throughout our facility.

Payment and Billing

1. We accept various forms of payment, including cash, credit/debit cards, and e-wallet (where applicable).
2. Prices for services rendered and medications dispensed will be communicated to the patient before treatment.
3. Any outstanding balances must be settled at the time of service or as per the agreed-upon billing terms.

Patient Privacy and Confidentiality

1. We maintain strict patient confidentiality in accordance with applicable laws and regulations.
2. Patient medical records and personal information are securely stored and accessed only by authorized personnel.
3. Patient information will not be shared with third parties without explicit consent, except as required by law.

Feedback and Concerns

1. We value your feedback and strive to continuously improve our services.
2. If you have any concerns or suggestions, please feel free to reach out to our staff or management.
3. We will promptly address any issues or complaints to the best of our ability.

Please read and understand these policies and terms and conditions before utilizing our medical services. By receiving medical services from our centre, you agree to abide by these policies and terms.

Note: These policies and terms are subject to change, and any updates will be communicated through our official channels.

If you have any further questions or require clarifications, please do not hesitate to contact us. We look forward to serving you and providing the best possible care.