Refund Policy

Thanks for purchasing our services at H Medical Centre Sdn Bhd (doing business as H Ambulatory Care Centre) (“H Ambulatory Care Centre”, “we”, “us”, or “our”). We strive to provide the best possible service to our clients. However, we understand that circumstances may arise where refund is necessary. The refund policy outlines the terms and conditions for requesting a refund. Our refund policy is intended to be fair and reasonable, while also protecting the best interests of both our clients and our business.

Cooling Period

We offer a cooling period of 7 days starting from the date when you request a refund.

Service/Medication Delivery

Once the service has been delivered to you, we will no longer issue a refund. This is because our goal is to ensure that you receive the full benefit of our services and we invest time and resources to provide you with the best possible experience. Due to safety and hygiene, the medications are also not eligible for refund once they have left our merchant premise.

Calculation of Refund Amount

If the services provided in packages, we will deduct the cost of any services that were used up until the point when you requested the refund. This means that you will only be refunded for the unused portion of the services.

Process of Refund

You must fill out a cancellation and refund form, and also a member special request form, which can be obtain from our team. You must ensure that all required fields are filled accurately. Then, you must submit the forms to our team.

Upon receiving the forms, our management team will take up to 14 working days to process your request. We will review your request and assess its eligibility under our terms and conditions. If your refund request is approved, we will prepare a letter of settlement outlining the refund amount and the terms and conditions associated with the refund. You will be required to review and sign the letter of settlement.

Once the letter of settlement is signed, the refund will be processed within 30 working days. The refund amount will be issued using the same payment method that was used for the original purchase. If this is not possible, we will work with you to find an alternative refund method that is mutually acceptable.

Exceptions

There may be certain circumstances where a refund request is not applicable. These include but are not limited to cases of fraudulent activity, violation of our terms of services or where a client has already received substantial benefits from the service.

Changes to the Refund Policy

We reserve the right to modify or update this refund policy at any time. Any changes made will be effective immediately upon posting the updated policy on our website. It is your responsibility to review the refund policy periodically.

Please note

By engaging our services, you acknowledge that you have read and understood our refund policy, and you agree to abide by its terms and conditions.

Question

If you have any further questions or require clarification regarding our refund policy, please do not hesitate to contact our team. (No. Tel: +6011-1646 2030)